TERMS OF SERVICE

Terms and Conditions of Use for Retail Made LLC DBA Retail Made

Draft notes (delete before publishing)

This draft adapts the source terms to Retail Made: PDF courses with lifetime access, download links sent by email, no refunds, and Georgia law. Have a Georgia attorney review it before it goes live, especially the arbitration, liability, and educational disclaimer sections.

Removed because they don't fit Retail Made: customer accounts and passwords, shipping, the 30-day refund policy, medical and mental health disclaimers, and the separate SMS text message terms.

Added for Retail Made: a disclaimer that content is not legal, financial, tax, or brokerage advice; a note that case studies are anonymized; lifetime access terms for PDF downloads; a ban on sharing or posting courses; and a cap on liability at the amount paid.

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Terms and Conditions of Use for Retail Made LLC d/b/a Retail Made

Last Updated: September 16, 2026

Welcome to Retail Made! Please read these Terms and Conditions of Use ("Terms") carefully. They are legally binding and apply to your use of the website of Retail Made LLC, a Georgia limited liability company doing business as Retail Made ("Retail Made," "we," "us," or "our"), at www.retailmadehere.com (the "Site"), our Retail Made-controlled social media pages (including Instagram and LinkedIn), and the related services and products we offer (collectively, the "Services").

Introduction

These Terms govern your use of the Services and your purchase of our products, including downloadable courses, guides, templates, and other digital materials (the "Products"). By purchasing a Product, using the Services, downloading any materials, or otherwise indicating your agreement, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

THESE TERMS CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING AN ARBITRATION AGREEMENT (SEE THE ARBITRATION AGREEMENT; CLASS WAIVER; JURY WAIVER SECTION BELOW). EXCEPT FOR CERTAIN DISPUTES DESCRIBED IN THAT SECTION, YOU AND RETAIL MADE AGREE THAT DISPUTES WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS ARBITRATION.

We may modify these Terms at any time. When we do, we will update the Last Updated date above, and we may provide additional notice for significant changes. The current version will always be posted at www.retailmadehere.com/terms. Your continued use of the Services after changes are posted means you accept the updated Terms.

Eligibility

By accepting these Terms, you confirm that you (1) are at least 18 years old and (2) are fully able and competent to enter into and comply with these Terms. The Services are intended for adults, including real estate professionals, and are not intended for anyone under 18.

Product Purchases

Orders

When you place an order, you are offering to buy the Products in your order. All orders are subject to our acceptance. We may refuse or cancel any order, even after it is confirmed, for any reason and without liability to you. If you are charged for an order we cancel, we will refund that charge.

Products

Our Products are digital and delivered as downloadable files, primarily PDFs. We may limit sales of Products to any person or location, and we may change Product descriptions, pricing, or availability, or discontinue any Product or part of the Services, at any time without notice. Any offer is void where prohibited. Some Products may come with additional terms, which will be provided with the Product. By purchasing, you agree to use Products only in a lawful manner.

Delivery and Access

After checkout, we will email a download link to the email address you provide. You are responsible for entering a correct email address and for downloading and saving your files. Once purchased, a Product is yours to keep and use under the license described below for as long as you like. If you do not receive your link or have trouble downloading, contact us at retailmadehere@gmail.com and we will help. Download links from our [checkout platform] may expire, so we recommend saving your files right away.

Prices and Payment

All prices, discounts, and promotions are subject to change without notice. You will be charged the price in effect when you place your order, as shown in your order confirmation. Applicable taxes may be added at checkout.

We try to display accurate pricing but may occasionally make errors. We may correct errors and cancel orders affected by them. We are not liable to you or anyone else for any price change or for suspending or discontinuing any part of the Services.

Promotions may have their own terms. If promotion terms conflict with these Terms, the promotion terms govern.

Payments are processed by [checkout platform] and its payment partners, and your payment is subject to their terms. We do not store your full payment card information.

All Sales Final

Because our Products are digital downloads you keep permanently, all sales are final and we do not offer refunds. If you experience a technical problem, such as a file that won't open, a missing download link, or a duplicate charge, contact us at retailmadehere@gmail.com and we will work to resolve it.

Chargebacks

Before disputing a charge with your bank or card issuer, please contact us at retailmadehere@gmail.com so we can try to resolve the issue. If you initiate a chargeback, we may provide proof of your purchase and download, our communications with you, and these Terms to the financial institution reviewing the dispute. We may also revoke your license to any Products involved.

No Selling or Reselling

You may not sell, resell, or use for any commercial purpose any Retail Made Product, except as expressly permitted in these Terms.

Intellectual Property

Rights and Restrictions

Subject to these Terms, Retail Made grants you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to access and use the Services. We may discontinue any part of the Services at any time.

The content on the Services and in our Products, including text, graphics, illustrations, photos, templates, worksheets, case studies, and designs ("Content"), and our trademarks, trade names, logos, and taglines, including "Retail Made" and our storefront logo ("Marks"), are owned by Retail Made LLC or its licensors and protected by copyright, trademark, and other intellectual property laws. Content is provided for your information and personal use only. It may not be copied, reproduced, distributed, transmitted, displayed, sold, licensed, or otherwise exploited for any other purpose without our prior written consent. We reserve all rights not expressly granted in these Terms.

You may not use our Marks, including in trademarks or domain names, in any way that is likely to cause confusion, or copy or imitate them without our prior written permission. You may not circumvent, disable, or interfere with any feature that prevents or restricts copying of Content, including any watermark or purchaser identification in our Products.

You agree not to use the Services, or allow any third party to use them, to:

  • sublicense, rent, loan, or otherwise transfer your rights to access or use the Services or Products;

  • develop, or help a third party develop, a competing product or service;

  • access the Services by any means other than the interface we provide;

  • upload, post, or send any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, invasive of privacy, hateful, or spam;

  • impersonate any person or entity or misrepresent your affiliation with anyone;

  • upload, post, or send any content that infringes the intellectual property or other rights of Retail Made or anyone else;

  • transmit viruses or other harmful code, or attempt to damage or gain unauthorized access to the Services;

  • violate any law or use the Services for any unlawful purpose;

  • remove or modify any copyright, trademark, or other proprietary notice;

  • modify, adapt, translate, or create derivative works from the Services or Products, or reverse engineer the Services; or

  • reproduce, duplicate, copy, record, sell, resell, or exploit any part of the Services or Products, except as expressly permitted by these Terms.

Courses and Digital Products

Limited License

All materials you access through the Services, whether purchased or free, including courses, guides, templates, and worksheets, are owned by or licensed to Retail Made LLC. Purchasing a Product gives you a limited, non-exclusive, non-transferable, revocable license to download, keep, and use that Product for your own personal and professional learning. This license does not expire, subject to these Terms.

Products may include your name or email address to identify you as the licensed purchaser.

You may:

  • download, save, and view the Product on your own devices;

  • print copies for your own use; and

  • use templates, worksheets, and checklists in your own real estate work, including on your own deals.

You may not:

  • share, forward, or give the Product, or any part of it, to anyone who has not purchased it themselves;

  • upload or post the Product, or any part of it, online, including on websites, social media, shared drives, group chats, or file-sharing services;

  • resell, trade, sublicense, or transfer the Product;

  • reprint, republish, reproduce, modify, or distribute any Product content, in whole or in part, including in your own courses, trainings, or presentations; or

  • use the Product in any way that violates these Terms.

If you exceed the scope of this license or otherwise infringe our intellectual property, we may revoke your license and pursue all remedies available under the law.

Team and Brokerage Use

Each license covers one individual. If you would like to share our Products with a team or brokerage, contact us at retailmadehere@gmail.com about team licensing.

Request for Permission to Use Content

To request permission to use, publish, or share any Content or Products beyond what these Terms allow, email us at retailmadehere@gmail.com. You may not publish or commercially use any Content or Products without our prior written consent.

Your Materials and Contributions

Any comments, questions, suggestions, ideas, feedback, testimonials, or other materials you send to Retail Made through the Services or otherwise ("Contributions") are non-confidential. You grant Retail Made a perpetual, worldwide, royalty-free, irrevocable license to use, reproduce, modify, publish, and share your Contributions for any purpose, including in our Products and marketing, without acknowledgment or compensation to you. We will ask your permission before publishing a testimonial with your name.

Please do not send us confidential information about your clients, deals, or properties.

Copyright Infringement Notices

If you believe material on or accessible through the Services infringes your intellectual property rights, or those of someone you represent, send written notice to retailmadehere@gmail.com. For a copyright claim, please include:

  • your name, mailing address, telephone number, and email address;

  • a description of the copyrighted work you claim has been infringed and, if available, where an authorized copy can be found;

  • a description of where the allegedly infringing material is located on the Services, such as a URL;

  • a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law;

  • a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and

  • your physical or electronic signature.

Third-Party Content and Services

The Services may include links to third-party websites, tools, and applications that Retail Made does not own or control, including resources we cite or recommend. They are provided as-is, and these Terms do not apply to them. Please review the terms and privacy policies of any third-party site you visit. Retail Made is not responsible for the content, policies, or practices of third-party websites or applications, and you release Retail Made from any liability arising from your use of them.

Educational Use Only

Our Services and Products are provided for educational and informational purposes only. Retail Made is not a law firm, accounting firm, financial advisor, or real estate brokerage, and nothing in the Services or Products is legal, tax, financial, investment, or real estate brokerage advice. Using the Services does not create an attorney-client, advisor-client, agency, or brokerage relationship between you and Retail Made.

Leases and other real estate documents are legal contracts, and laws, regulations, licensing rules, and market practices vary by state and locality. Sample clauses, templates, and examples are illustrative only. Before relying on any information in a real transaction, consult a qualified attorney and follow the laws of your jurisdiction and the policies of your brokerage.

Case studies and examples are based on real-world experience, but names, locations, figures, and other details are changed or combined to protect the people and properties involved. Results described are not typical and are not a promise of future results. We do not guarantee that you will close any deal, earn any commission, or achieve any particular outcome from using our Services or Products.

Where we discuss artificial intelligence or other third-party tools, you are responsible for reviewing their output for accuracy, protecting confidential client information, and complying with the tools' own terms.

Disclaimers and Limitations on Liability

YOUR USE OF THE RETAIL MADE SERVICES, PRODUCTS, AND CONTENT IS AT YOUR OWN RISK. THE SERVICES, PRODUCTS, AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. NEITHER RETAIL MADE NOR ANYONE ASSOCIATED WITH RETAIL MADE MAKES ANY WARRANTY OR REPRESENTATION ABOUT THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES OR PRODUCTS, OR THAT THEY WILL BE ERROR-FREE, UNINTERRUPTED, FREE OF VIRUSES, OR MEET YOUR NEEDS.

RETAIL MADE DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT WILL RETAIL MADE, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES OR PRODUCTS, ANY LINKED WEBSITES, OR ANY CONTENT, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, SUCH AS LOST COMMISSIONS, LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA, OR LOSS OF GOODWILL, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

[TO THE EXTENT ANY LIABILITY CANNOT BE EXCLUDED, RETAIL MADE'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNT YOU PAID TO RETAIL MADE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.]

WE ARE NOT RESPONSIBLE FOR ANY THIRD-PARTY CONDUCT, OR FOR ANY DEAL OUTCOMES, BUSINESS DECISIONS, OR OTHER NEGATIVE RESULTS ARISING FROM YOUR ACCESS TO OR USE OF THE SERVICES OR PRODUCTS. YOU ARE SOLELY RESPONSIBLE FOR YOUR USE OF THE SERVICES AND FOR ANY ACTIONS YOU TAKE BASED ON THEM.

These limitations and disclaimers apply only to the extent permitted by applicable law and do not limit any rights that cannot be limited by law.

Retail Made is based in the State of Georgia. We provide the Services for use by persons located in the United States and make no claim that the Services are appropriate or available elsewhere. If you access the Services from outside the United States, you do so on your own initiative and are responsible for complying with local laws.

Third-Party Disclaimer

We are not liable for any defamatory, offensive, or illegal conduct of any other user, including you.

Indemnification

You agree to defend, indemnify, and hold harmless Retail Made and its members, managers, affiliates, agents, contractors, employees, successors, assigns, and licensors from and against all claims, causes of action, damages, obligations, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Services or Products, your use of any Content in your real estate business, or your violation of these Terms. This obligation survives these Terms and your use of the Services.

Arbitration Agreement; Class Waiver; Jury Waiver

If you and Retail Made cannot resolve a dispute through good-faith negotiation, you agree to resolve it through arbitration as described below.

PLEASE READ THIS ARBITRATION AGREEMENT CAREFULLY. IT REQUIRES YOU AND RETAIL MADE TO RESOLVE DISPUTES THROUGH BINDING, INDIVIDUAL ARBITRATION, EXCEPT AS NOTED.

Applicability. All claims and disputes arising out of or relating to these Terms, our Products, or the Services that cannot be resolved informally or in small claims court will be resolved, to the extent permitted by law, by binding arbitration on an individual basis. This Arbitration Agreement applies to you and Retail Made and to their respective affiliates, agents, employees, predecessors, successors, and assigns, and to all authorized or unauthorized users of the Services or Products. Claims for injunctive or other equitable relief are excluded as described below.

Notice and Informal Resolution. Before starting arbitration, the party with a claim must send the other a written Notice of Dispute ("Notice") describing the claim and the relief requested. Send Notices to Retail Made at: Retail Made LLC, Attention: Legal, [mailing address], with a copy to retailmadehere@gmail.com. If the dispute is not resolved within 30 days after the Notice is received, either party may begin arbitration. The amount of any settlement offer may not be disclosed to the arbitrator until after the arbitrator decides the amount of any award.

Arbitration Rules. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, available at www.adr.org or by calling 1-800-778-7879, except where those rules conflict with these Terms. If AAA is unavailable, the parties will agree on another arbitration provider. A single neutral arbitrator will conduct the arbitration. For claims under $10,000, the party seeking relief may choose non-appearance-based arbitration. For claims of $10,000 or more, the right to a hearing is determined by the AAA rules. Any in-person hearing will be held in [County], Georgia, unless the parties agree otherwise. Judgment on the award may be entered in any court with jurisdiction.

Non-Appearance-Based Arbitration. If non-appearance arbitration is chosen, it will be conducted by telephone, online, or through written submissions, as selected by the party starting the arbitration.

Authority of the Arbitrator. The arbitrator will decide the rights and liabilities, if any, of you and Retail Made, and the dispute will not be consolidated with other matters or parties. The arbitrator may rule on their own jurisdiction, including any objection to the existence, scope, or validity of this Arbitration Agreement. The arbitrator may grant dispositive motions and award any relief available to an individual under applicable law, the AAA rules, and these Terms, and will issue a written decision explaining the essential findings and any damages calculation. The award is final and binding.

Waiver of Jury Trial. THE PARTIES WAIVE THEIR RIGHTS TO GO TO COURT AND HAVE A TRIAL BEFORE A JUDGE OR JURY, AND INSTEAD AGREE TO RESOLVE CLAIMS BY ARBITRATION, EXCEPT FOR EQUITABLE RELIEF AS DESCRIBED BELOW. IF ANY LITIGATION ARISES TO COMPEL ARBITRATION, OR TO CONFIRM, MODIFY, VACATE, OR ENFORCE AN ARBITRATION AWARD, YOU AND RETAIL MADE WAIVE ALL RIGHTS TO A JURY TRIAL AND AGREE THE DISPUTE WILL BE DECIDED BY A JUDGE.

Waiver of Class or Consolidated Actions. ALL CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS, NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER MAY NOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED.

Severability. If any part of this Arbitration Agreement is found invalid or unenforceable, that part will be severed and the rest will remain in effect.

Right to Waive. The party against whom a claim is asserted may waive any right or limitation in this Arbitration Agreement. Such a waiver does not affect any other part of this Arbitration Agreement or these Terms.

Survival. This Arbitration Agreement survives the termination of these Terms and your relationship with Retail Made.

Small Claims Court. Either party may bring an individual action in small claims court.

Equitable Relief. Either party may seek equitable relief in court for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents, including unauthorized sharing or distribution of our Products, or emergency relief to maintain the status quo pending arbitration. Seeking such relief does not waive any other rights under this Arbitration Agreement.

Governing Law, Venue, and Jurisdiction

To the extent the parties may bring claims in court under these Terms, all claims and disputes arising out of or relating to these Terms, the Services, or the Products, including statutory claims, will be governed by the laws of the State of Georgia, without regard to its conflict of law principles. You and Retail Made consent to the exclusive jurisdiction of the state and federal courts located in [County], Georgia, for any such claims not subject to the Arbitration Agreement.

[YOU AND RETAIL MADE AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES, PRODUCTS, OR THESE TERMS MUST BEGIN WITHIN ONE (1) YEAR AFTER IT ACCRUES. OTHERWISE, IT IS PERMANENTLY BARRED TO THE EXTENT PERMITTED BY LAW.]

Termination

We may suspend or end your access to the Services, or revoke your license to any Product, at any time if you breach these Terms. Sections that by their nature should survive, including intellectual property, disclaimers, limitations of liability, indemnification, and the Arbitration Agreement, survive termination.

Entire Agreement

These Terms, our Privacy Policy, and any other legal notices we publish on the Services are the entire agreement between you and Retail Made about the Services and Products. If any provision is found invalid, the remaining provisions stay in full effect. Our failure to enforce any right or provision is not a waiver of it, and a waiver of any term is not a continuing waiver.

Contact

If you have questions about these Terms, contact Retail Made LLC d/b/a Retail Made at retailmadehere@gmail.com.